Understanding Google Ads Quality Score

updated 29th November 2025

Google Ads Quality Score: What It Is, Why It Matters, and How to Improve It

If you’ve run Google Ads for more than five minutes, you’ve probably heard the term Quality Score. Most advertisers ignore it. Big mistake.

Quality Score quietly determines:

  • How much you pay per click,
  • Where your ad ranks,
  • How competitive your ad is,
  • And whether Google favours your campaign…
    or makes you pay a “penalty tax” for every impression.

In short:
Get Quality Score wrong, and Google Ads becomes more expensive than it should be. Get it right, and you instantly gain an edge over your competitors.

Let’s break it down in simple terms.

What Is Quality Score?

Google’s Quality Score is a rating (1–10) that measures the relevance and experience of your keywords, ads, and landing pages. It’s Google’s way of deciding whether your ad deserves premium placement — or the leftovers.

A higher Quality Score =
✔ Lower CPC (sometimes dramatically lower)
✔ Higher ad positions
✔ More impressions for the same budget
✔ Better overall performance

A lower Quality Score =
❌ Higher costs
❌ Lower visibility
❌ Lower click-through rate
❌ Less control over your targeting

This is why advertisers with great Quality Scores often outperform competitors even when spending less.

The 3 Main Factors That Determine Your Quality Score

Google isn’t secretive about this — they tell us exactly what matters.

1. Expected Click-Through Rate (CTR)

This is Google’s prediction of how likely someone is to click your ad.

Google rewards ads that get clicked.
If your ads historically draw attention, Google pushes you up the page — and charges you less.

How to improve it:

  • Use tight, targeted keywords
  • Write ads that match search intent
  • Use strong CTAs and benefit-driven copy
  • Avoid broad match chaos unless controlled with negatives

2. Ad Relevance

Google checks how closely your keyword matches your actual ad text.

If someone searches “emergency plumber Brisbane” and your ad says “Affordable Plumbing Brisbane — Same Day Service,” that’s relevant.

When relevance drops, Quality Score tanks.

How to improve it:

  • Break out campaigns into tight ad groups
  • Use the keyword in the headline and description (naturally)
  • Avoid generic “one-size-fits-all” ads

3. Landing Page Experience

This is where many advertisers fail.

If your page:

  • Loads slowly
  • Isn’t mobile-friendly
  • Has thin content
  • Confuses the visitor
  • Doesn’t match your ad’s promise

…Google will penalise you.

How to improve it:

  • Fast, mobile-first landing pages
  • Clear headline matching the ad
  • Trust indicators (reviews, credentials, guarantees)
  • Strong call-to-action
  • Clear, helpful content

The goal is continuity – ad to page must feel seamless.

Why Quality Score Matters

Here’s the truth:
Quality Score is Google’s way of deciding who deserves to pay less for better traffic.

Advertisers with a high QS can often pay:

  • 30%–50% less per click
  • Still outrank higher bidders
  • Win auctions more often

Meanwhile poor Quality Score is like carrying a 20kg backpack up a hill — you can still get results, but you’ll pay more and struggle for visibility.

If you want cheaper leads, better ROI, or to stretch a small budget further, improving Quality Score is one of the fastest ways to get there.

How Negative Keywords Improve Quality Score

One of the most overlooked contributors?

Negative keyword hygiene.

When irrelevant searches trigger your ads:

  • CTR drops
  • Relevance drops
  • Bounce rate increases
  • Landing page experience worsens
    …which means your Quality Score tanks.

By cleaning up your search terms regularly, you train Google to show your ads only to people who actually want what you offer.

This is exactly why I built the Negative Keyword List Builder — to automate the painful, time-consuming part of maintaining Quality Score.

Regular negative keyword cleanup leads to:
✔ Higher CTR
✔ Higher relevance
✔ Better landing page matching
✔ Lower wasted spend
✔ Higher Quality Scores
✔ Lower CPCs

It’s one of the few Google Ads improvements that ripple through your entire campaign.

Final Thoughts

Quality Score isn’t everything – but it affects everything.

If you want cheaper clicks, better leads, and a campaign that grows stronger over time, Quality Score should be a priority, not an afterthought.

Start with relevance.
Clean your search terms.
Match your ads to your keywords.
Match your landing pages to your ads.
And protect your budget with strong negative keyword lists.

If you want help improving Quality Score or cleaning your account efficiently, try the tool I use daily:

👉 Negative Keyword List Builder
https://negativekeywordlistbuilder.com

Or if you prefer one-on-one guidance:

👉 Book a Google Ads Coaching Session
https://ianredford.com/google-ads-training

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